All returns are processed within 2 to 3 business days. Shipping will not be refunded on any returned items and return shipping cost is the responsibility of the customer when shipping items back to us. We do not offer refunds. No exceptions. Store credit may then be used to purchase that same item in a different size or a completely different item. Store Credit never expires. Store credit will be given for the purchase price of all eligible returned merchandise (see below and note ALL steps on how a return is eligible).
Returns must be received in original, unused condition with tags ATTACHED and a copy of or the original packing slip (return form) included & thoroughly completed. If you cannot locate the original invoice, please print and include a copy of the order confirmation emailed to you. Returns received without supporting documentation will be delayed in receiving store credit. Returns must be post marked within 15 (fifteen) days of the date you receive your shipment. No exceptions. Any returns postmarked after 15 days of the date you receive will be rejected, and you will be required to pay a reshipping fee to receive your merchandise back. The 15 days for local pickups starts the day the order is fulfilled. If an item has stains, smells of cigarette smoke, perfume, or deodorant, has animal hair, or any appearance of being worn, it will not be accepted as a return and you will be responsible for the reshipping fee. Store credit is issued within 3 business days of the return arriving at the shoppe. You are notified via email that store credit has been issued, along with instructions on how to redeem it. It will be located behind “Use Store Credit” under Payment Method on the Checkout page.